Brand Terms
Last updated: September 2026
In plain English: here's what this means for you as a brand.
Managed campaigns are prepaid to Creamatch. In self-serve campaigns, you run the workflow and pay each selected creator directly after approved delivery. The campaign page always states which model applies before you confirm a lineup.
1. Campaign submission
You submit a campaign brief (deliverables, audience, references, deadline). You are responsible for the accuracy of your brief and for responding to creator and manager requests in good time so production can proceed.
2. Prepaid escrow model
Creamatch operates on a prepaid model. You pay first; funds are held and released against delivery. A 10% deposit is payable to unlock your matched creator shortlist, and the remaining balance is due once you confirm your creator lineup, before production. The 10% deposit is credited towards your total. Creators are paid out after your campaign is delivered.
2A. Self-serve creator payments
For campaigns labelled self-serve, creator payouts are not collected or held by Creamatch. You must pay the creator directly using the secure payment instructions shown only after approved delivery. Payouts below RM200 are due within 14 days. Other campaigns use the period shown in the campaign, never more than 60 days from delivery.
A late payment adds 5% of the creator payout (minimum RM5, maximum RM50) for the creator. Each late obligation records a payment strike. Two strikes pause new creator selections until outstanding cases are resolved. Creators may report a transfer as not received; both parties' reference and proof are then reviewed by Creamatch.
3. Pricing & SST
All prices are in Malaysian Ringgit (MYR) and subject to 8% Service Tax (SST). SST Registration Number: W10-2509-32000588. SST is shown separately on your invoice.
4. Amendments
You may request up to 2 amendment rounds per deliverable, within the agreed scope of your brief. Changes beyond the original scope may be quoted separately.
5. Delivery timeline
We target a 14-day delivery window per campaign from creator confirmation. Timelines can vary with campaign complexity, amendment rounds, and your response times.
6. If delivery fails
If a campaign cannot be delivered, we will first work to re-match or re-produce. Where delivery is not possible, refund eligibility is governed by our refund policy (see below). Because funds are held in escrow until delivery, your deposit is protected against non-delivery.
7. Refunds
Refunds are governed by our Cancellation & Refund Policy — including the 24-hour window from successful payment, a 1.5% processing fee on approved refunds, and management discretion for exceptional cases.
8. Payment processing
Payments are processed by Stripe (FPX, debit/credit cards, and supported e-wallets). We do not store your card or banking credentials. For self-serve creator payouts, the creator's bank details are encrypted at rest, disclosed only to the owning brand for a due payment, never shown publicly, and each access is logged.
9. Account termination
We may suspend or close brand accounts for non-payment, abuse, fraud, or breach of these terms.
Contact
Vantora Creative Sdn Bhd (202501019613 (1621026-X))