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Fees, approvals, revisions, payment and what happens when something goes wrong. Start with a real answer.
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70 questions total
Brands — Getting Started (5)
Submit a campaign brief through our 10-step wizard or Campaign Estimator. Our team confirms your campaign, you pay when ready, and we match verified Malaysian creators. You review scripts and final content in your client portal before delivery.
Typical timelines: Express ~7 days, Standard ~14 days, larger packages ~30 days. Exact timing depends on creator count, product logistics, and approval speed on your side.
Product reviews, tutorials, lifestyle, unboxing, testimonials, day-in-the-life, and trend content for TikTok, Instagram Reels, YouTube Shorts, and Facebook — as social posts or UGC files for your own channels.
Yes. Choose Brand Page Only (files for you to post), Creator Page (creator posts on their channels), or Both for maximum reach.
The estimator at crea-match.com/estimator gives instant pricing for social tiers and UGC packages. You can prefill the campaign wizard from your estimate so you do not re-enter details.
Brands — Campaign Wizard & Portal (8)
Use the 10-step wizard at /brand/create: campaign type (Social or UGC), industry, goal, platforms, tiers or UGC package, posting surface, product logistics (including barter), campaign name, and creative direction. Submission does not charge your card.
You don't need a second account. Sign in, open Settings and use Account type, then Switch to creator. It keeps your login and email and takes you straight to creator registration. If the brand account already has campaigns, payments or credits, the switch offers a button to have our support team move it safely instead.
Payment happens after our team confirms your campaign — not at brief submission. You will receive portal access and payment instructions once the campaign is approved for production.
Overview, Creators, Scripts, Content, Messages, Payment, and Logistics (when product delivery applies). Use Overview for status and the progress timeline; Messages for direct chat with our team.
Your campaign manager uses Admin Preview & Publish to show exactly how creators will see the listing, with a checklist, before the job board goes live.
Yes. Your team can send personal invitations via WhatsApp, Telegram, email, or a private link from the Applications workflow.
Your portal shows: Submitted → Confirmed → Matching → In Production → Content Review → Delivered. Each stage updates as creators are matched, scripts approved, and content delivered.
For seeding campaigns, use the Logistics tab to coordinate shipment. Creators confirm receipt in their portal before filming. Filming unlocks only after receipt is confirmed.
Brands — Pricing & Payment (7)
Social: from about RM214/video (Nano) up to RM1,000+ (Macro), depending on tier and posting type. UGC packages from RM975 for 5 videos. All prices exclude 8% SST unless stated. Use the estimator for a tailored quote.
Managed campaigns are paid in full before production. Self-serve campaigns pay a 10% deposit (minimum RM100) to unlock your creator shortlist, then the balance once you confirm the lineup. Pay securely via Stripe (FPX or card). Creamatch holds the funds and releases creator payouts only after the work is approved.
Yes — 8% Service Tax on Creamatch services. SST Registration: W10-2509-32000588. Breakdown is shown before you confirm payment. Public package prices show the SST-inclusive total first.
FPX online banking and credit/debit cards through Stripe.
Refund requests within 24 hours of payment may be considered; approved refunds may incur a 1.5% processing fee. See crea-match.com/refund.
A credit balance (1 credit = RM1) that pays towards your campaigns at checkout. Credits come from referral rewards and earlier balances; they are no longer sold as top-up packs. Credits are valid for 12 months. If you have a balance, see it at /client/credits.
Yes. On campaign payment, choose Pay with credits if your balance covers the amount.
Brands — Creators, Scripts & Content (6)
Manual review of portfolio links, platforms, niche fit, and content quality. Social creators typically need minimum reach tiers; UGC talent is judged on filming skill, not follower count.
Specify tiers and preferences in your brief. Our team shortlists applicants using match scores and portfolio review. You approve final selections in the Creators tab.
You review and approve each script in the Scripts tab; the Creamatch team keeps an eye on every submission and can step in. Each deliverable includes 2 amendment rounds; further rounds are RM100 each, only if you accept.
Open the Content tab when videos are ready. Our team quality-checks before you see finals. Approve or request changes; download approved assets from the links provided.
Use script and content review stages to request changes early. For escalations after delivery, contact hello@crea-match.com with campaign ID and specifics.
You receive rights to use delivered content per your campaign agreement and license terms shown at checkout.
Brands — UGC, Barter & Ratings (5)
Authentic videos created for your brand channels and ads — delivered as files, not required to post on the creator's profile. Ideal for ads, product pages, and organic posts.
Starter (5 videos, RM975), Growth (10, RM1,900), Scale (20, RM3,700), Enterprise (30, RM5,400) — excl. SST. Ready-to-use video deliverables.
Yes. Hybrid barter needs at least 30% cash. Pure barter (product only) includes a RM50/creator management fee. Creators confirm product receipt before filming.
After Delivered status, rate each creator on five dimensions: Overall, Content quality, Professionalism, Communication, and Timeliness (1–5 stars), plus an optional public comment visible to the creator.
Post-delivery insights in your portal help you see how the campaign performed and inform future briefs. Ask your account manager for a performance summary if you need a walkthrough.
Brands — Referrals & Content Library (3)
Yes, from Refer & earn (/client/referrals). Refer a brand: they get RM100 off their first campaign (RM1,990+), and you get RM150 as campaign credit 14 days after they pay.
14 days after the referred brand pays for its first campaign (unless that campaign is cancelled or refunded), the credit is added to your account and can be used on your next campaign.
License authentic Malaysian creator videos from past campaigns at crea-match.com/content-library. Standard, Extended, and Exclusive licenses available (excl. SST).
Creators — Getting Started (6)
Register at crea-match.com/creator/register — a 6-step wizard: creator type, platforms or niche, personal details, filming device, portfolio (link required; video uploads optional), then bank details and terms. Review usually takes up to 48 hours.
Yes. Open Settings, Account type, and choose Switch to brand (creators) or Switch to creator (brands). Same login, same email. It works instantly when the account has no history; if you already have campaigns, earnings or payout requests, it raises a request for our team to switch it for you.
Portfolio link (required), at least one active platform OR UGC skills, a smartphone or camera, Malaysian bank account, and 18+. Social Creators: typically 1,000+ followers. UGC Talent: no follower minimum.
Videos must be MP4 or MOV, up to 200 MB each. Images must be JPEG, PNG, or WebP, up to 10 MB each. You can add up to 12 items. If a video won't upload: make sure it's an MP4 or MOV (not MKV or WebM), keep it under 200 MB (trim it or export at a lower resolution if it is larger), and open the site in Chrome or Safari rather than an in-app browser like Instagram or TikTok, which can block uploads. If it still fails, your connection may have dropped mid-upload — try again on Wi-Fi. The uploader now also shows the exact reason on screen if a file is rejected.
Yes. Select both at registration to access social and UGC-style campaigns.
You receive email when approved or if we need more info. Then unlock dashboard, campaigns, wallet and tools.
Creators — Dashboard & Campaigns (7)
Home shows tasks, active campaigns, earnings snapshot, growth roadmap (Now / Next / score goal), performance tier, and quick links to Campaigns and Wallet.
Go to /creator/campaigns — All Campaigns lists every open job with match badges: 🟢 Great, 🟡 Good, 🟠 Fair, ⚪ Open to All. Filter by type, match, or starter campaigns. My Applications tracks your submissions.
Informational only — based on niche, platform, creator type, and tier. You may apply to any open campaign regardless of match level.
Campaigns marked for newer creators — lower pressure entry points to build your Creamatch track record and ratings.
Yes. Apply to as many open campaigns as you can manage; respect deadlines once selected.
Admins review applications. If selected, you get notifications, full brief access, and tasks for script → product (if any) → film → submit.
Yes. Invitations may arrive by email, WhatsApp, Telegram, or private link — they appear in your portal with campaign context.
Creators — Holiday Mode & Availability (2)
Settings → Holiday Mode. Toggle I'm on holiday — you won't be matched to new admin selections but can still browse campaigns. Set a return date for auto-reactivation.
Campaign Head or Apex can Force Available on your profile for a one-off assignment. Communicate with your manager if you accept.
Creators — Scripts, Product & Video (6)
Submit script or content plan in the campaign workspace. The brand reviews and approves, with the Creamatch team watching and able to step in. Film only after approval — avoids wasted shoots.
Yes. Script Starters / AI templates in the campaign workspace and Tools help you structure hooks, body, and CTA before submission.
Read admin or brand feedback, revise, and resubmit. Our team can coach you on brief alignment.
After script approval on logistics campaigns. Enter tracking, confirm receipt in your dashboard, then filming unlocks.
Upload or paste your Google Drive link (and optional voiceover links) in the campaign workspace. Admin reviews before the client sees finals.
Request cancellation from the workspace with a reason. Repeated cancellations may affect future matching and your reliability score.
Creators — Payment & Wallet (6)
Payouts are requested, not automatic. Once your work is approved and the client has paid the campaign, the amount shows as Available to request in Wallet. Press Request payout; finance approves it and pays it in the Friday batch. Wallet shows each request as requested, approved, paid, with the expected Friday and the bank reference once paid.
Varies by campaign, tier, and social vs UGC. Rates appear on campaign cards for social jobs. Use Tools → Rate Calculator for guidance.
Bank transfer to the account in Settings. Keep bank name, account number, and holder name accurate.
Not approved yet = your work is still being reviewed. Awaiting client payment = approved, but the client has not paid the campaign yet. Available to request = you can request it now. Payout requested = finance is processing it. Paid = sent to your bank.
Wallet lists the exact reason under the button: your available amount is below the minimum (it shows how much more you need), money is still waiting for the client's payment (it lists the campaigns), your bank details are missing or incomplete (with a link to fix them), or you already have a request in progress (with its date and status).
Refer & earn (/creator/referrals). Refer a brand: they get RM100 off their first campaign (RM1,990+), and you earn RM150 in your wallet 14 days after they pay. Invite a creator: you earn RM25 when a brand approves their first video (up to 10 a month).
Creators — AI Tools (1)
At /creator/tools: Brief Analyzer, Script Reviewer, Caption & Hook Generator, Rate Calculator, and Tax Guide & Calculator. All free for approved creators.
Creators — Profile, Score & Growth (5)
0–100 composite from delivered work, client ratings, timeliness, and reliability. Creator-facing tiers: Bronze (60–70), Silver (71–85), Gold (86–95), Platinum (96–100). Shown on dashboard after your first delivery.
Dashboard card showing Now (current tier), Next (target tier), and Score goal — actionable steps to improve matching and earnings.
Yes — crea-match.com/creators/[username]. Add bio, portfolio, cover, themes, and follower tier badge.
Profile → Download Media Kit — auto PDF with stats, portfolio, and contact details for brand outreach.
After delivery, brands may rate you on five dimensions. Strong ratings boost your composite score and future matching.
Creators — Community & Support (1)
Use the Feedback button in the portal (bug, feature, complaint, general). We read every message and aim to respond within 1 hour.
Creators — Barter & Content Library (2)
Profile → Barter preferences: accept hybrid (product + cash) or pure barter (product only). Confirm receipt before filming; hybrid still includes a cash portion.
After delivery, you may consent to list content in the Content Library. You earn 70% of each license fee when brands purchase usage rights.
Still have questions?
Our team is happy to help — real people, quick replies.